Easily simplify your returns management worldwide

With TecCom® Returns we offer a returns management solution which combines simplicity, efficiency as well as transparency for your customers and is easy to roll-out globally.
Watch it in action

We made returns handling so easy that you will wonder why you didn‘s start with it earlier. Experience a fast and intuitive returns management process in TecCom Returns.


No matter if your business is big or small, located in only one region or globally spread, Returns is best suited for you. Simply customise it to your size and needs.


Get a big hug from your customers when they experience how transparent and fast you are dealing with their claims.

Bring your whole TecCom® customer base onto a newly designed & easy process

With our Returns module inside Order Manager Portal both replacement parts distributors as well as manufacturers experience returns management that is not time-consuming anymore.

A process which gives you the control, being flexible and yet, being based on a standard and easy workflow. Your customers demand for easy, quick and transparent services – what are you waiting for?

Reduce your process costs by 50%
Make your returns management transparent & straightforward

“We want to enable our clients to act proactively and know the status of their cases at any time. With TecCom Returns they can create a new claim in less than two minutes.”

Sarah Schwarz, Global Business Process & Project Manager

  • Connect everywhere

    Globally available in different languages. Accessible from wherever you want

  • Integrate your systems

    Connect your systems and benefit from the vast partner network on our platform

  • Transparent Workflow

    It is always clear what’s going on with your claims – both for you and for your customers

  • Enable your customers

    With Returns your customers can easily register their claims by themselves

  • All data in one system

    All relevant information is accessible in one place and kept inside the claim

  • Environment friendly

    Actively reduce the number of parts being shipped around the globe

Streamline your returns process with TecCom Returns

Aftermarket parts return management is always a challenge for the automotive industry. Suppliers or big traders are connected to large networks of garages which serve the end consumers.

Our TecCom® Returns module offers a great standardised end-to-end solution that can be adapted by anyone independently of the IT system landscape they are running on.

01

Customer Claim
Receiving a warranty claim and starting your logistic return process
  • All customer communication is easily accessible in one place & kept inside the claim
  • Receive claims via a standardised claim registration form which is customisable to your specific needs

02

Approval process
Technical examination of the warranty claim, check of the logistic return and preparation of shipment
  • All the necessary information can be set as mandatory input
  • No unnecessary deliveries; you decide which parts can be returned and which not
  • Be always aware of the current status through high transparency & fast availability of the process
  • Reduce customer calls by clear status information

03

Settlement
Final decision of the approval process leading to compensation or rejection
  • Faster approval process. All the relevant information to decide a claim is accessible in one place
  • Reduce effort by automatically transferring the data to your ERP system

“We have lately tested the new TecCom module Returns and I think, such a tool is definitely a need for the market. We know that reverse logistics are really a pain point for the whole industry.”

Marcelo Lopes, CIO

Fast processing & handling of your warranty claims

Self-managed easy features that offer ease of business irrespective of the size and backend IT systems

Save time

Generate your claim in approximately under three minutes

Customisable

Highly customisable solution to support you along the whole process

Well connected

Easy data entry from TecDoc® and OptiCat and compatible with your SAP interfaces

Easy communications

Talk directly to your trader or supplier via our integrated service chat support

Questions? Talk to an expert about optimising your order processes

Let one of our consultants walk you through on how TecCom Order Manager can streamline your order processing

  • Your whole process

    End-to-end coverage of your order process

  • Integration

    Easily connect Order Manager to your ERP

  • Connect

    Join a big community across the whole value chain

Get in touch with Sales

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